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Merchant Agreement

Merchant Agreement

This Merchant Agreement , effective as of the Effective Date, is between Ferdors Inc. doing business as Ferdor and you ("Merchant") for The Services through Ferdor Marketplace. Ferdor operates the www.Ferdor.com booking marketplace for services, which is available through a website and mobile application.

By opting in for and using Ferdor Marketplace functionality of your Ferdor account, you ("you" and "your" shall refer to each Merchant) agree that you are authorized to accept the terms set forth below on behalf of yourself and your company and agree to this Merchant Agreement. If you do not agree to be subject to this Merchant Agreement, do not use The Services nor create a merchant account with Ferdor. By continuing to use The Services, you agree to be bound by this Merchant Agreement.

Merchants offer Merchant Services and provide End Users with the convenience of booking appointments through Ferdor Marketplace at www.Ferdor.com or Ferdor mobile applications. Ferdor provides Merchants with a venue to post availability of Merchant Services and for End Users to learn when these services are available, book an appointment for the desired Service, and, when applicable, to book appointments and pay for Merchant’s Services through Ferdor Marketplace.

Through Ferdor, Ferdor provides Merchants with various services, and features that facilitate online scheduling of appointments for services, communication between Merchants and End Users, and customer relationship management tools.

Therefore, in consideration of the mutual covenants of the Parties and other valuable consideration, the sufficiency and receipt of which is hereby acknowledged, the Parties agree as follows:

1. Definitions

Terms in the preamble have their assigned meanings and each of the following terms has the meaning assigned to it.

"Agreement" or "Merchant Agreement" means this Merchant Agreement, which may be amended at any time and without notice by Ferdor.

"Appointment Time" means the specific date and time of scheduled Order.

“Booked and Paid Order” means an Order that an End User has paid for and remitted payment through Ferdor Marketplace.

"Cancellation Period" means the advance notice prior to the scheduled appointment time required to effect an appointment cancellation without cancellation fee. The cancellation period is determined by each merchant during profile setup.

"Chargeback" refers to a charge drawn against Ferdor, its Managed Accounts, or Merchant as a result of a dispute by a purchaser, card-holder, or Consumer through our Payment Processor.

"Effective Date" means the date Merchant registers for a merchant account with Ferdor.

"End User" or "Consumer" means users of The Services other than Merchants; whose intention is to book appointments.

"Ferdor Application" means mobile application providing access to Ferdor Marketplace.

"Ferdor.com DMCC" is a legal entity which provides The Services to the Merchants, being a subsidiary of Ferdors Inc.

"Ferdor Marketplace" means comprehensive marketplace owned by Ferdors Inc, available through Ferdor Website and Ferdor Application.

"Ferdor Website" means internet website www.Ferdor.com providing access to Ferdor Marketplace.

"Managed Accounts" refers to Merchant’s Stripe Connect subaccount established through Ferdor.

"Merchant" means service provider using The Services to promote and sell services and products to End Users.

"Merchant Offering" means the Merchant Services being delivered from Merchant at a specified date and time.

"Merchant Services" means list of services offered by Merchants to the End Users.

"Order" means an End User scheduling an appointment, purchasing a voucher, purchasing a package of Services, or purchasing a membership entitling Consumer to Merchant Services or discounts on Merchant Services; Order can also mean a Merchant scheduling an appointment for a consumer for Merchant Services; and, for certain Merchants, taking payment for the Merchant Services through the Ferdor Marketplace.

"Payment Processor" for the purposes of this Agreement refers to Stripe, Inc, (“Stripe”), Checkout Technology Ltd, Checkout MENA FZ-LLC and other Payment Processors supporting Ferdor with the provision of Payment Services.

"Payment Services" refers to all credit or debit card processing services, including charging, refunding, reversing, and adjusting transactions as well as all payouts and disbursements provided by Ferdor and its Payment Processors.

"Platform" refers collectively to Ferdor Application, Ferdor Website, Ferdor Website, any links contained within or otherwise available through external hyperlinks within Ferdor Application, Ferdor Website, Ferdor Website.

"Refund" refers to any transaction reversed by Merchant, or in some cases, the Client or Ferdor.

"Reserve Account" refers to a Stripe holding account managed by Stripe.

"Service Fee" means a fee charged by Ferdor to Merchants for the use of The Services.

"Ferdor" means a solution for Merchants to manage their calendars, appointments and orders available through Ferdor Website. Being an integral part of The Services for Merchants.

"Ferdor Website" means internet website www.Ferdor.com or external hyperlinks, providing access to The Services.

"Ferdors Inc" or "Ferdor" means the legal entity being sole owner of Ferdor Website, Ferdor Platform and Ferdor Application, doing business as “Ferdor”.

"Ferdors" means Ferdors Inc with it’s all subsidiaries associates and branches.

"The Services" mean services provided by Ferdors Inc to Consumers through Ferdor Marketplace and to Merchants through Ferdor Marketplace and Ferdor.

"Total Remittance Amount" means the aggregate amount due to Merchant when Consumer makes payment for the Merchant Services through the application for a Booked and Paid Order equal to (i) the total amount collected by Ferdor from the Consumer for such Booked and Paid Order less (ii) Service Fee.

2. Ferdor

(a) Ferdor is an integral part of the Ferdor Marketplace solution provided to Merchants. It is a comprehensive online booking and customer records management tool, including creating and modifying appointments for their clients regardless of whether or not they were booked through Ferdor Marketplace. Ferdor allows merchants to place, accept, conclude, keep records of and manage products and services provided.

(b) Merchants with active Ferdor account can upgrade to The Services to promote their services among Ferdor community. Consumers who signed up to Ferdor can make and edit appointments to Merchants directly through Ferdor Marketplace.

(c) Merchants using Ferdor may have their business and Merchant Services listed in the Ferdor Marketplace by default, but they may delist their profile from the Ferdor Marketplace at any time through Ferdor account settings.

(d) Ferdor users authorize Ferdor to use Merchant's Ferdor Calendar details for the following purposes: •

(i) Merchant Availability. Access Merchant's Calendar in order to determine Merchant's availability and appointment time preferences, and to write appointments and update customer data in Merchant's calendar held in Ferdor. •

(ii) Client Marketing. Ferdor may access Merchant client contact information in order to market to those clients on the merchant's behalf. Ferdor will market to Merchant's clients only on Merchant's behalf. If a Merchant's client is not currently a Ferdor user, but creates a Ferdor account in order to use The Services, including booking an appointment or setting appointment reminders, the client becomes a shared customer of both Ferdor and the Merchant, and Ferdor may contact the customer without restriction about services offered by Ferdor or other Ferdor merchants. •

(iii) Customer Data. Certain Ferdor features may require importing customer data including customer names, appointment history, past services purchased, historical revenue and customer contact information such as email and phone number. By approving this Merchant Agreement, you allow Ferdor to import and use this data on Ferdor Marketplace.

3. Ferdor Marketplace - Orders

(a) Ferdor Marketplace has been designed to streamline and simplify the process of appointment bookings in business. It allows Merchants present their offer, hold extensive communication with own clients and use different promotion features to maximise own revenue. End Users and Consumers can review, book, rebook or cancel appointments through Ferdor Website or Ferdor Application.

(b) When a Consumer books an Order on Ferdor Marketplace, details of the Merchant Services will be sent to the Consumer and Merchant by Ferdor electronically. The Consumer may then execute the Order for Services from the Merchant.

(c) Merchant is considered the seller of the Merchant Services described in the Order, while Ferdor is solely responsible for promoting these Merchant Services.

3.1 Merchant responsibility

(a) Merchant agrees to provide all information and materials as may be reasonably required by Ferdor in connection with its transactions conducted on, through or as a result of use of Ferdor Marketplace. Ferdor has the right to suspend or terminate any Merchant’s account if the Merchant fails to provide the required information and materials.

(b) Merchant shall honor all Orders that are scheduled using Ferdor. Merchant must honor the terms of the Order, including any listed Appointment Time.

(c) Merchant is solely responsible for supplying all Merchant Services specified in the Order. Merchant is responsible for accurately listing any applicable Expiration Date for each Order. If Merchant omits an Expiration Date for the Order, Merchant shall accept the Order at any time. Additionally, Merchant shall honor Orders beyond their stated expiration dates as may be required under applicable law.

(d) Merchants are solely responsible for all of the terms and conditions of the transactions conducted on, through or as a result of use of Ferdor Marketplace, including, without limitation, terms regarding payment, cancellations, fees, and taxes.

(e) If a Consumer only receives Merchant Services that are less than the value of the amount paid for the Order, Merchant shall issue a credit note and process a refund in the amount equal to the difference between the value of the service and the payment. Merchant may not impose any extra or additional fees or charges that contradict or otherwise limit the terms of any Order.

3.2 Ferdor responsibility

(a) Promotion and Publication of Merchant Services. Ferdor shall promote Merchant Services in accordance with this Agreement and subject to the "Terms of Use" and the restrictions set forth therein. In order to maximize the exposure of your business online and the number of appointments scheduled through Ferdor Marketplace, Ferdor may, at its sole discretion, enter into agreements with third party websites and businesses, optimize any current or future listings for your business to take advantage of search engine marketing, lead generation or social networking opportunities, and perform any other actions Ferdor deems appropriate to increase traffic and use of Merchant Services. Ferdor may promote Merchant's business and Services through a variety of online and offline channels, including: advertising, promotion mediums, social media accounts, search engines, Google, Google AdWords, keyword advertising, Facebook Ads, Twitter, email distribution lists, Ferdor homepage, email newsletters, featured Merchant Offerings of the day, third-party marketplaces, business partner websites or mobile applications, or through Ferdor’s affiliates and their networks. Such promotional efforts may include Merchant name, scheduling information, menu, service descriptions, pricing, and other data relating to the Merchant’s business. In addition, from time to time, Ferdor may provide Consumers with additional information on Merchants and the services or products they offer.

(b) Third Party and Affiliate Websites and Applications. Ferdor may publish or promote any information acquired under this Agreement, including calendar availability, business information, service descriptions and prices, on any third-party websites or mobile applications. Ferdor may also make it possible to book and/or pay for Merchant Services through an embedded widget or Application Program Interface (API) on third-party websites or mobile applications. Ferdor is not obligated to promote all Merchant Services using these third party and affiliate websites and mobile applications.

(c) Profile Updating. Ferdor may add, edit, rephrase, or update information, including services, variations of services, pricing updates, staff member names, photographs and other information, on a Merchant's Ferdor profile, so long as Ferdor reasonably believes the information is accurate. Ferdor may use information available on Merchant's own website, Facebook or other social media pages, or third-party marketplaces, including Yelp and other consumer review websites, or received through Ferdor. Merchants may request Ferdor to stop updating their profiles by emailing info@Ferdor.com.

(d) Deactivation from Ferdor Marketplace. A merchant can, at anytime, deactivate the marketing of their services in the Ferdor Marketplace via the Merchant’s account settings.

(e) Termination. Ferdor may terminate the publication or promotion of the Merchant Services at any time.

(f) Liability. Ferdor neither represents either the seller or the buyer in any transactions, nor does it control — and is not liable to or responsible for — the quality, safety, lawfulness or availability of the products or services offered on Ferdor Marketplace or the ability or inability of the Merchants to complete a sale or the ability of buyers to complete a purchase. Merchant acknowledges and agrees that it is fully assuming the risks of conducting any purchase and sale transactions through Ferdor Marketplace or Merchant Services, and that it is fully assuming the risks of liability or harm of any kind in connection with subsequent activity of any kind relating to Merchant Services that are the subject of transactions booked through Ferdor Marketplace. Each Merchant agrees that Ferdor shall not be liable or responsible for any damages, claims, liabilities, costs, harms, inconveniences, business disruptions or expenditures of any kind that may arise a result of or in connection with any of the foregoing risks.

(g) Indemnification. In the event that any user has a dispute with any party to a transaction, the Merchant agrees to release and indemnify Ferdor (and its agents, affiliates, directors, officers and employees) from all claims, demands, actions, proceedings, costs, expenses and damages (including without limitation any actual, special, incidental or consequential damages) arising out of or in connection with such transaction.

4. Ferdor Marketplace - Payment Services

(a) To support Merchants, Ferdor introduces Payment Services that allow to accept credit and debit card payments from Consumers and receive bank account transfer deposits for Orders. Ferdor Payment Services are mandatory for Merchants from countries where this service is available. A Ferdor account is required to use Payment Services. Other identifying information as outlined in this Agreement may be needed to use Ferdor Payment Services.

(b) Through selected Payment Processors, Ferdor provides Merchants with the following services: collecting card-based payments from End Users, issuing refunds, reversals, adjustments, and chargebacks; as well as electronic disbursements to your Bank Account and Reserve Account (if required by the Payment Processor), withholding Ferdor fees, verification, underwriting, and reporting. Ferdor, as outlined in this Agreement, is authorised to directly manage your account and activity with our Payment Processor to provide Payment Services in accordance with the Terms of the Payment Processor. Neither Ferdor nor the Payment Processors are a bank or a money services business ("MSB") nor does either party offer banking or MSB services. In addition, we do not assume any liability for the products or services purchased using our Payment Service.

(c) It is Ferdor responsibility to obtain End User consent to be billed in compliance with applicable legal requirements and Visa Europe Ltd, Visa U.S.A., Inc., (“Visa”) and MasterCard International Incorporated (“MasterCard”) or other applicable card network (collectively, the “Payment Networks”) payment rules.

(d) Ferdor Payment Services are available in the following countries: •

(i) United Arab Emirates - through Checkout MENA FZ-LLC and Checkout Technology Ltd (collectively referred to as “Checkout.com”), •

(ii) Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom and USA - through Stripe Inc (“Stripe”).

(e) In order to use Ferdor Payment Services, Merchant must agree to this Agreement, accept the terms of the Payment Provider and provide the Payment Provider with any information and documents required to setup an account (if required).

(f) At any point, Ferdor, or our Payment Processor may determine that you are incurring excessive Chargebacks. Excessive Chargebacks may result in additional fees, penalties, or fines. Excessive Chargebacks may also result in additional controls and restrictions to your use of the Payment Services, including without limitation, •

(i) changes to the terms of your Reserve Account, •

(ii) increases to your applicable Service Fees, •

(iii) delays in your Payout Schedule, or •

(iv) possible suspension or termination of your account and services provided by Ferdor. The Networks may also place additional controls or restrictions as part of their own monitoring programs for merchants with excessive Chargebacks.

4.1 Authorization for Handling of Funds

(a) By accepting this Agreement and using Ferdor Payment Services, you authorize Ferdor to receive, deposit, hold, and disburse funds on your behalf for all credit card transactions processed via Ferdor and the Payment Services, including transactions for appointment bookings, products, vouchers, and packages. You also authorize Ferdor to hold funds in a Reserve Account pending disbursement to you in accordance with the terms of this Agreement. Furthermore, you authorize Ferdor to debit, withdraw, and reverse disbursements as defined below.

(b) You grant us a security interest in and lien on any and all funds held in any Reserve Account or other Managed Account, and also authorize us to make any withdrawals or debits from your Account, without prior notice to you, to collect amounts that you owe us under this Agreement, including without limitation for any reversals of deposits or transfers made to your Ferdor Account. You agree you are not entitled to any interest or other compensation associated with the funds held in the Reserve Account pending settlement to your designated Bank Account, that you have no right to direct that Reserve Account, and that you may not assign any interest or grant any security interest or lien on the funds in the Reserve Account other than to Ferdor as outlined directly above.

(c) You agree to submit any and all refunds and adjustments for returns of your products and services through Ferdor Payment Services to the Consumer’s card in accordance with the terms of this Agreement and Payment Network Rules. Payment Network Rules require that you will: (i) maintain a fair return, cancellation or adjustment policy; (ii) disclose your return or cancellation policy to customers at the time of purchase, (iii) not give cash refunds to a consumer in connection with a card sale, unless required by law, and (iv) not accept cash or any other item of value for preparing a card transaction refund.

(d) Full refunds must be for the exact amount of the original transaction including tax and other charges. The refund amount may not exceed the original sale amount except by an amount equal to any reimbursements to End User for postage costs incurred for product returns. Refunds processed through Ferdor Payment Services must be submitted within sixty (60) days of the original transaction and in all cases, within three (3) days of approving the Consumer’s refund.

(e) Ferdor reserves the right to disapprove and cancel any refund request submitted for processing through the Payment Services if your Reserve Account balance is zero or negative, if you otherwise have any outstanding balance owed to Ferdor, for any reason outlined in this paragraph, or at Ferdor’s reasonable judgement on security breach or fraud risks or other concerns.

4.2 Merchant’s Liability for Refunds, Chargebacks, and Other Reversals

(a) Merchant authorizes Ferdor to withhold payments or debit Merchant’s Reserve Account, bank account, or any other payment instrument for the full amount of any reversed transaction, including without limitation transactions that are •

(i) refunded by you or Ferdor, •

(ii) disputed by a Consumer directly with Ferdor, or charged-back •

(iii), reversed for any reason by our Payment Processor, •

(iv) not authorized or we have any reason to believe are not authorized, •

(v) allegedly unlawful, suspicious, or in violation of the terms of this Agreement, •

(vi) adjusted to correct mistakes or errors, •

(vii) relating to balances owed to you to cover Ferdor’s attorney fees, court costs, or collection costs associated with your account.

(b) Merchant assumes all liability for Chargebacks and any applicable fees charged to Ferdor for Chargebacks.

(c) You acknowledge that you are also responsible for any penalties or fines imposed on us or directly on you by any Payment Network or financial institution as a result of your activities.

(d) In the event a Chargeback is successfully contested and is returned to Ferdor, Ferdor will credit Merchant’s account with the full returned amount less any applicable Service Fees as defined in this agreement.

(e) Merchant agrees to cover all attorney’s fees, court costs, and collection costs (including those imposed by third-party debt collectors) associated with any Ferdor collections efforts in the event Merchant refuses or is unable to pay any balance owed to Ferdor (including Chargebacks, refunds, or other withdrawals as outlined in this agreement). Merchant acknowledges and agrees that Ferdor may employ independent third-party debt collectors or law firms assist with the collection of all balances owed.

(f) In the event Merchant accrues any balance owed to Ferdor and our Payment Processor, all debts to Ferdor shall take priority.

4.3 Contesting Chargebacks

(a) Merchant agrees to assist Ferdor when requested to investigate any transactions processed through, or related to, their account.

(b) Merchant agrees to produce records that assist Ferdor in contesting Chargebacks, including email correspondence, proof of service, testimony, or other records as needed. Records must be received prior to established response deadlines, typically within 15 days after the Chargeback is issued. Merchant’s failure to provide documentation in a timely manner may result in an irreversible Chargeback.

4.4 Investigations

(a) If Ferdor needs to investigate or resolve any pending Consumer dispute filed with us related to your Ferdor account, or if Ferdor has reason to expect a Chargeback or payment dispute with a customer of the Merchant resulting from a transaction or transactions under your account, Ferdor reserves the right to temporarily withhold funds from your Reserve Account or other deposits until Ferdor reasonably believes, at our sole discretion, that the risk of receiving a chargeback or dispute has passed.

(b) All transactions, deposits, refunds, and other Merchant activity are subject to review for risk and compliance purposes and deposit to Merchant’s bank account may be delayed or postponed if necessary.

(c) Should Ferdor need to conduct an investigation or resolve any pending dispute related to your Account, Ferdor may defer payout or restrict access to Merchant’s funds for the entire time it takes Ferdor to do so. Ferdor may also defer payout or restrict access to Merchant’s funds as required by law or court order, or if otherwise requested by law enforcement or governmental entity.

4.5. Registering to Receive Payouts

(a) In order to use Ferdor Payment Services, Ferdor may request identifying information as needed to administer payouts, verify your identity, and comply with applicable regulations (such as Know Your Customer laws), or in accordance with our Payment Processor and Payment Network’s policies.

(b) You may choose to register as an individual (sole proprietor) or as a company or other business organization. If you register as a company or business, you must also provide information about an owner or principal of the business and you must be authorized to act on behalf of the business and have the authority to bind the business to this Agreement. In order to sign up a business to use the Payment Services, you must agree to this Agreement on behalf of the business. If you have so agreed, the term "you" will mean you, the natural person, as well as the business you represent. You understand that by registering for Payment Services, you are also registering for Payment Provider Account, and that you are simultaneously providing your information to Ferdor, and to Payment Provider.

(c) As part of your registration, you must provide the legal name under which you do business (which may be the business's legal name or a "doing business as” name).

(d) Ferdor requires that you provide accurate business details required in Your country for proper identification. This may be Employer Identification Number (“EIN”), Tax ID, and/or social security number (“SSN”), date of birth, and your business’ Bank Account number and routing number. YOUR EIN, TAX ID, OR SSN MUST BE THE NUMBER ASSOCIATED WITH YOUR REGISTERED BUSINESS AND BE THE SAME NUMBER ON FILE WITH YOUR BUSINESS BANK ACCOUNT. The provided SSN and date of birth must be the same as the registered business owner or Bank Account holder. Ferdor is not responsible for delays in payouts, or payouts sent to the wrong account, resulting from incorrect information provided during registration or activation. Ferdor supports only businesses. Ferdor reserves the right to suspend or terminate your account if you have provided inaccurate, untrue, incomplete information, or if you refuse to provide their Business Information.

(e) We may also ask for additional information to help verify your identity and assess your transaction and business risk including business invoices, a driver's license or other government-issued identification, or a business license. We may ask you for financial statements. We may request your permission to do a physical inspection at your place of business and to examine books and records that pertain to your compliance with this Agreement. Your failure to comply with any of these requests within five days may result in suspension or termination of your account or access to Ferdor Payment Services, or delays in (or holds on) payouts. You authorize us to retrieve additional information about you from third parties and other identification services.

(f) By accepting this Agreement, you authorize Ferdor to retrieve information about you through third parties, including credit bureaus and other information providers. You acknowledge that such information retrieved may include your name, address history, credit history, and other data about you. We may periodically update this information to determine whether you continue to meet the eligibility requirements for an Account.

(g) You agree that Ferdor is permitted to contact and share information about you and your account with our Payment Processor. This includes sharing information about your transactions for regulatory or compliance purposes, use in connection with the management and maintenance of our Payment and Payment Services, to help our Payment Processor create and update their customer records about you and to assist them in better serving you, and to conduct Ferdor's and the Payment Processor’s risk management process.

(h) Payment processing services for Merchants on Ferdor Marketplace are provided by external Payment Processors and are subject to their terms and conditions. By agreeing to this Agreement or continuing to operate as a Merchant on Ferdor Marketplace, you agree to be bound by the Processors’ Agreements. For a full description of Payment Processor Underwriting processes and Agreements, please see at: •

https://checkout.com/terms/, •

https://stripe.com/us/legal, •

https://stripe.com/us/connect-account/legal

(i) You agree to notify us immediately of any changes to your trade name, bank account, other changes in personal or business information, or the manner in which you accept payment. Failure to notify us prior to these changes taking effect, and while still using the Payment Services, may lead to service interruptions or other complications. Ferdor takes no responsibility for any disputes, conflicts, interruptions, or delays arising from such changes.

4.6 Payouts

(a) Merchants will receive payouts to the designated Reserve Account and Bank Account in the amount of the transaction charged less Service Fee, any other Ferdor fee (Total Remittance Amount), or other withholding as described above. The payouts will be made to Merchant’s bank account you provide in your Ferdor registration. The actual timing of the transfers to your bank account of the settling funds will be subject to the Payout Schedule as defined below.

(b) Payout Schedule. Payout schedule refers to the time it takes for us to initiate a deposit to your bank account for funds due to you from the Payment Services. For settled transactions due to you, Ferdor will initiate transfer of funds (less any applicable Service Fee, Chargebacks, and other funds owed to us for any reason) in accordance with the Payout Schedule.

(c) The funds should normally be credited to your bank account within 1-2 days of us initiating the payout. Ferdor is not responsible for any action taken by the institution holding your bank account that may result in some or all of the funds not being credited to your Bank Account or not being made available to you in your bank account, or for any delays imposed by your bank or our Payment Processor. Ferdor and our Payment Processor reserves the right to change the Payout Schedule from time to time, or suspend payouts to your Bank Account as outlined in Section 5.1.

(d) Payment Processors may introduce Reserve Accounts for payouts. Reserve Accounts are used to secure Payment Processors against possible consumer disputes, chargebacks or frauds. They result in holding a percentage of Merchant’s funds for a given period of time, subject to Payment Processor internal regulations. This process is independent from Ferdor.

(e) Funds held in your Reserve Account are amounts of money set aside to cover Chargebacks, refunds, or other payment obligations under this agreement. We, in our discretion, will set the terms of your Reserve Account and notify you of such terms, which may require that a certain amount (including the full amount) of the funds received for your transaction is held for a period of time or that additional amounts are held in the Reserve Account. We, in our discretion, may elect to change the terms of the Reserve Account at any time for any reason based on your payment processing history or as requested by our Payment Processor.

(f) Ferdor reserves the right to impose limits on the amount or frequency of refunds issued by any Merchant at any time. Ferdor may require verification that a Merchant has sufficient funds to cover any refund issued.

4.7 Transaction History and Reporting

(a). Taxes and Reporting. It is your responsibility to determine what, if any, taxes apply to your Orders or any payments processed through Ferdor or other methods ("Taxes"). While Ferdor may provide reporting and other tools in an effort to assist you calculate Taxes, Ferdor makes no guarantees as to the accuracy or effectiveness of these tools or your use of them. It is solely your responsibility to assess, collect, report, or remit the correct tax to the proper tax authority. We are not obligated to, nor will we determine whether Taxes apply, or calculate, collect, report, or remit any Taxes to any tax authority arising from any transaction. You acknowledge that Ferdor and our Payment Processor may make certain reports to tax authorities regarding transactions processed through Ferdor Payment Services and our Payment Processor.

(b) Issuing Form 1099-K. Ferdor will issue a form 1099-K to the IRS as required by law for any Merchant that receives both $20,000.00 or more in gross transaction volume and 200 or more unique transactions in a calendar year. Merchants are entitled to a copy of their 1099-K to be available online at our website, or via email at Ferdor’s discretion. Forms and notices such as the 1099-K shall be considered to be received by you within 24 hours of the time it is posted to our website, emailed, or mailed to you unless we are informed that the notice was not received.

(c) Transaction Records. Except as required by law, you are solely responsible for compiling and retaining permanent records of all transactions and other data associated with your Account, your transaction history and your use of the Payment Services. Ferdor may provide dashboards, reports, and breakdowns of your transactions and payouts through Ferdor Marketplace, and may maintain records for the previous 18 months, subject to change without notice.

(d) Reconciliations and Discrepancies. You agree to notify us of any discrepancies arising from any reconciliations or audits. We will investigate any reported discrepancies and attempt to rectify any errors that you or we discover. In the event you are owed money as a result of the discrepancy, we will remit funds through applicable Payment Services within your regular Payout Schedule. Your failure to notify us of an error or discrepancy within sixty (60) days of when it first appears in your Ferdor account (e.g., in any dashboards or reporting provided to you) will be deemed a waiver of any right to amounts owed to you in connection with any such error or discrepancy in processing your card payments.

(e) Transaction Errors. IIf you submit or cause us to process transactions erroneously, you agree to contact us immediately. We will investigate any reported errors and attempt to rectify any errors that you or we discover by crediting or debiting your account as appropriate. Ferdor may only correct transactions that you process incorrectly if and when you notify us of such an error, unless we are otherwise made aware of it. Your failure to notify us of any error within thirty (30) days of when it first appears on your electronic transaction history will be deemed a waiver of any right to amounts owed to you.

4.8 Termination or Suspension

(a) Should you discontinue use of Ferdor or otherwise suspend or cancel your Ferdor account, we will immediately discontinue your access to the Payment Services. You agree to complete all pending transactions or outstanding appointments (or notify End Users of cancellation) and stop accepting new transactions through Ferdor, as applicable. Any funds due to you will be paid out to you subject to the terms of your payout schedule and any applicable withholding.

(b) Termination does not relieve you of your obligations as defined in this Agreement and we may elect to continue to hold any funds deemed necessary pending resolution of any other terms or obligations defined in this Agreement, including but not limited to Chargebacks, Fees, Refunds, reversals, or Investigations.

(c) Discontinuing to use Ferdor Payment Services will not necessarily terminate your Ferdor Merchant Agreement, unless Ferdor informs you otherwise.

(d) Failure to pay any fees to Ferdor including Service Fees, or accruing any balance owed to Ferdor for Payment Services (including as outlined in Section 5.1) may result in the suspension of your account. Ferdor may disallow your access to any services provided at our discretion until any balances owed are paid in full.

4.9 Data Security and Privacy

(a) You are fully responsible for the security of data on your website or otherwise in your possession. You agree to comply with all applicable country and local laws and rules in connection with your collection, security and dissemination of any personal, financial, credit card, or transaction information (defined as "Data") on your website. Ferdor expressly rejects all responsibility and liability for your own Data.

(b) If we believe that a security breach or compromise of data has occurred, Ferdor may require you to have a third party auditor that is approved by Ferdor conduct a security audit of your systems and facilities and issue a report to be provided to Ferdor, our Payment Processor, financial banks, and/or the Payment Networks.

(c) You represent to us that you are in compliance with all applicable privacy laws, you have obtained all necessary rights and consents under applicable law to disclose to us, or allow Ferdor or Payment Processor to collect, use, retain and disclose any Consumer or cardholder data that you provide to us or authorize us to collect, including email addresses, phone numbers, or information that we may collect directly from your end users via cookies or other means, and that we will not be in breach of any such laws by collecting, receiving, using and disclosing such information in connection with the Payment Services or other services. As between the parties to this Agreement, you are solely responsible for disclosing to your customers that we assist in managing card transactions for you and obtaining data from such customers. If you receive information about others, including Consumers and cardholders, through the use Ferdor Payment Services, you must keep such information confidential and only use it in connection with Ferdor platform.

(d) You may not disclose or distribute any such information to a third party or use any such information for marketing purposes unless you receive the express consent of the user to do so. You may not disclose card numbers to any third party, other than in connection with processing a card transaction requested by the buyer customer.

4.10 Warranties

(a) You represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use Ferdor, including payouts, and have the right, power, and ability to enter into and perform under this Agreement; (c) the name identified by you when you registered is your name or business name under which you sell goods and services; (d) any sales transaction submitted by you will represent a bona fide sale by you; (e) any sales transactions submitted by you will accurately describe the products and/or services sold and delivered to a purchaser; (f) you will fulfill all of your obligations to each End User for which you submit a transaction and will resolve any Consumer dispute or complaint directly with the purchaser; (g) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to your business, including any applicable tax laws and regulations; (h) except in the ordinary course of business, no sales transaction submitted by you through the Payment Service will represent a sale to any principal, partner, proprietor, or owner of your entity; (i) you will not use the Payment Service, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the use of any aspect of the Ferdor platform.

(b) Prohibited Businesses 1.

Age restricted products or services 2.

Age verification 3.

Airlines 4.

Alcohol 5.

Any product or service that infringes upon the copyright, trademark, or trade secrets of any third party 6.

Any product, service or activity that is deceptive, unfair, predatory or prohibited by one or more Card Networks 7.

Bail bonds 8.

Bankruptcy lawyers 9.

Bidding fee auctions 10.

Chain letters 11.

Check cashing, wire transfers or money orders 12.

Collection agencies 13.

Counterfeit goods 14.

Credit card and identity theft protection 15.

Cruise lines 16.

Currency exchanges or dealers 17.

Door-to-door sales 18.

Drug paraphernalia 19.

Embassies, foreign consulates or other foreign governments 20.

Engaging in any form of licensed or unlicensed aggregation or factoring 21.

Engaging in deceptive marketing practices 22.

Essay mills 23.

Evading a Payment Network’s chargeback monitoring programs 24.

Extended warranties 25.

Firms selling business opportunities, investment opportunities, mortgage consulting, credit repair or protection or real estate purchases with no money down 26.

Flea markets 27.

Gambling 28.

“Get rich quick” schemes 29.

Illegal products or services 30.

Mail-order brides 31.

Money transmitters or money service businesses 32.

Multi-level marketing or pyramid schemes 33.

Negative response marketing 34.

Pharmacies or pharmacy referral services 35.

Pre-paid phone cards 36.

Pseudo pharmaceuticals 37.

Quasi-cash or stored value 38.

Securities brokers 39.

Sexually-oriented products or services categorized as: o

Child pornography o

Fetish gear and services including S& M paraphernalia o

Hard-core sexually oriented products and services o

International match-making services o

Pornographic materials displaying sexually explicit pictures, images, and videos o

Sexually explicit telephone or online conversations and chat o

Sexually-oriented dating services, including companion/escort services and prostitution o

Sexually-oriented massage parlors, sex shows, sex clubs, topless bars, strip shows, and other adult entertainment o

Widgets that allow you to access pornography or pornographic ads 40.

Selling social media activity, such as Twitter followers, Facebook likes or Youtube views 41.

Sharing Cardholder’s data with another merchant for payment of up-sell or cross-sell product or service 42.

Shipping or forwarding brokers 43.

Sports forecasting or odds making 44.

Substances designed to mimic illegal drugs 45.

Telecommunications equipment and telephone sales 46.

Telemarketing 47.

Timeshares 48.

Tobacco, e-cigarettes, vaporizers and accessories including e-juice 49.

Virtual currency that can be monetized, re-sold or converted to physical or digital goods or services or otherwise exit the virtual world or related services 50.

Weapons and munitions

5. Fees

(a) Ferdor platform is provided to Merchants for nil consideration. Other parts of The Services provided to Merchants through Ferdor Marketplace constitute a paid service. The Service Fee is applicable to bookings processed through Ferdor Marketplace and paid by End Users (Booked and Paid Orders). This fee covers The Services including among others: presentation of Merchant Offering to End Users, appointment booking, communication to End Users, reporting and Payment Services.

(b) Ferdor fees are not returned when merchant charge is refunded or charged-back. Ferdor reserves it’s right to impose separate fees for processing refunds or Chargebacks.

(c) Subject to the terms of this Agreement, Ferdor reserves the right to change its fees, including the amount of the fees or adding services with additional separate charges, upon fourteen (14) days advance written notice or by posting notice of the amendment on the Merchant Agreement or Terms of Use. Notice of any change may be made to the email address Merchant provided during account registration.

(d) The pricing for The Services are set forth within the Merchant’s online account settings. Merchant may verify the fee structure for its account at any time by contacting customer service at info@Ferdor.com.

(e) The use of The Services and Ferdor Marketplace is free of charge for Consumers.

6. Billing

(a) By providing a credit card or other payment method accepted by Ferdor ("Payment Method"), Merchant is expressly agreeing that Ferdor is authorized to charge Merchant with all fees attributable for the use of Ferdor Marketplace without additional consent. If Merchant wants to use a different Payment Method than the one Merchant provided Ferdor, or if there is a change in Merchant’s credit card validity or expiration date, Merchant may edit its Payment Method information in its online account settings or by contacting info@Ferdor.com.

(b) If Merchant’s Payment Method expires and Merchant does not edit its Payment Method information, Merchant authorizes Ferdor to continue billing, and Merchant shall remain responsible for any uncollected amounts.

(c) Ferdor Service Fees will be collected in the form of a deduction from Payouts made to Merchant bank account.

(d) Ferdor uses billing cycles that are in line with calendar months. At the end of each billing cycle, Ferdor will issue an invoice to document monthly transactions, charges and payments with the Merchant.

7. Vouchers

Merchants may sell vouchers to Consumers through Ferdor Marketplace. For any vouchers purchased by Consumers, Ferdor will forward the payment to Merchant less applicable Ferdor fees as outlined under separate Section. For Orders paid by issued vouchers, Ferdor will not charge it’s Service Fee.

8. Photographs

With the Merchant's permission, Ferdor may pay for professional photographs to be taken of a Merchant's place of business, owners, staff members, customers, logos, or services being performed by the Merchant. Ferdor wholly owns these photographs and has the right to use these photographs to promote and advertise Merchant Services on the Website, mobile application and through other online and offline channels.

9. License

Merchant shall grant Ferdor a non-exclusive, worldwide license to use, copy, distribute, transmit, and display any information Ferdor collects through Ferdor or from Merchant's publicly available website and to Merchant's name, logo and any trademarks ("Merchant Marks") and any photographs, graphics, artwork, text and other content provided or specified by Merchant ("Content") in connection with the marketing, promotion, sale or distribution of Vouchers, in any and all media or formats in which such Merchant Services are marketed, promoted, transmitted, sold, or distributed, including on the Website. Merchants may request that Ferdor remove or stop using any information obtained from Merchant website by emailing info@Ferdor.com.

10. Access to Merchant Data

10.1 By submitting information, data, materials and other content to Ferdor, you are licensing that content to Ferdor solely for the purpose of providing The Services. You hereby authorize and permit Ferdor to use and store information submitted by you to accomplish the foregoing and to configure The Services for you. Ferdor may use and store the content, but only to provide The Services to you. By submitting this content to Ferdor, you represent that you are entitled to submit it to Ferdor for use for this purpose, without any obligation by Ferdor to pay any fees or other limitations. By using The Services, you also expressly authorize Ferdor to access your Account Information maintained at Ferdor. For purposes of this Agreement and solely to provide the appointment booking feature to you as part of The Services, you grant Ferdor a limited power of attorney, and appoint Ferdor as your attorney-in-fact and agent, to access third party marketplaces, retrieve and use your information with the full power and authority to do and perform each thing necessary in connection with such activities, as you could do in person. YOU ACKNOWLEDGE AND AGREE THAT WHEN FERDOR IS ACCESSING AND RETRIEVING ACCOUNT INFORMATION FROM THIRD PARTY MARKETPLACES, FERDOR IS ACTING AS YOUR AGENT, AND NOT AS THE AGENT OF OR ON BEHALF OF THE THIRD PARTY. You understand and agree that The Services are not sponsored or endorsed by any third parties accessible through The Services.

10.2 Security Merchant agrees to allow Ferdor to access its calendar held at Ferdor. Merchant will not hold Ferdor liable for any breaches of security.

10.3 Ferdor Calendar Data By using The Services, Merchant agrees to Ferdor Marketplace making revisions, updates, and sync to Merchant’s calendar data stored in Ferdor, including but not limited to recording Orders.

11. Aggregated Merchant Data

Ferdor may collect data from a Merchant's account and may use, sell or report such data for any purpose or use including for promotional purposes, revenue generation and product development, so long as such data has been aggregated with the data of no fewer than four (4) other Merchants.

12. Compliance with Laws

At all times, Merchant shall comply with:

(a) All Laws. All local, state or federal laws, statutes, rules, regulations, or orders, including any Laws governing the use, sale, and/or distribution of alcohol, and any Laws governing vouchers, coupons, and/or gift certificates; and,

(b) Unfair Competition Laws. All laws that prohibit false, deceptive or unfair advertising or disparagement; and

(c) Intellectual Property Laws. All laws regarding the copyright, trademark, or other intellectual property rights or rights of privacy or publicity of any third party; and,

(d) Voucher, Gift Certificate and Abandoned Property Laws. All applicable laws, governing the imposition of expiration dates, service charges, dormancy fees or other terms and conditions of the Order. Merchant shall allow the Consumer to use the Order for Services for the amount paid by Consumer for the Order (i.e. the cash or redemption value of the Order) for the applicable term specified under applicable laws and shall allow redemption refund of the amount paid for the Order as required. To the extent required by applicable local escheat or abandoned or unclaimed property laws, Merchant shall be solely responsible for and agrees to report and pay over to the applicable governmental agency any unredeemed cash value of any Order issued under this Agreement. Merchant is responsible for keeping track of the cash amount paid by the Consumer for the Order and any unredeemed balance of that cash amount to ensure compliance with this Agreement. Furthermore, Merchant agrees that so long as an appointment is made for Merchant Services before the expiration date of the Order, the Order will be fully honored without restriction even though Merchant Services may be completed after the expiration date

13. Representation and Warranties

13.1 Disclaimer of Warranties. FERDOR MARKETPLACE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. USE OF THE SERVICES IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON- INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM FERDOR OR THROUGH THE MARKETPLACE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. WITHOUT LIMITING THE FOREGOING, FERDOR, ITS SUBSIDIARIES, ITS AFFILIATES, AND ITS LICENSORS DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE OR CORRECT; THAT THE WEBSITE WILL MEET YOUR REQUIREMENTS; THAT THE FERDOR MARKETPLACE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT FERDOR MARKETPLACE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF FERDOR MARKETPLACE IS DOWNLOADED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD OR YOUR USE OF FERDOR MARKETPLACE.

SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM COUNTRY TO COUNTRY. THE DISCLAIMERS AND EXCLUSIONS UNDER THIS AGREEMENT WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

FERDOR DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE FERDOR MARKETPLACE OR ANY HYPERLINKED WEBSITE OR SERVICE, AND FERDOR WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

The Merchant represents and warrants to Ferdor as follows:

13.2 Authority. The Merchant has full corporate power and authority to execute and deliver this Agreement and to perform its obligations. The execution, delivery and performance of this Agreement have been duly authorized, or will have been duly authorized, by all necessary corporate action on the part of the Merchant, and this Agreement has been duly executed and delivered by the Merchant.

13.3 Taxes. Merchant is registered for sales and income tax collection purposes in all countries and states in which Merchant Services will be provided pursuant to the terms of this Agreement.

13.4 Termination. In the event of Merchant's breach of any of the representations and warranties set forth in Section 5, Ferdor may, without prejudice to any other remedies or rights which may be available to Ferdor, immediately terminate or suspend any Merchant Account.

14. Intellectual Property

Ferdor owns all rights, titles, and interests in the Ferdor Marketplace, all content, material, and trademarks presented on Ferdor Marketplace or transferred thereby (excluding any licensed Merchant Marks), and any software, technology or tools used by Ferdor to promote, market, sell, generate, or distribute the Vouchers and all intellectual property rights related thereto (collectively the "Ferdor IP"). Except as explicitly provided herein, nothing in this Agreement shall be deemed to create a license in or under any such intellectual property rights and Merchant may not rent, lease, sublicense, distribute, transfer, copy, reproduce, download, display, adapt, edit, modify or timeshare the Ferdor IP or any portion thereof, or use such Ferdor IP as a component of or a base for products or services prepared for commercial sale, sublicense, lease, access or distribution. Merchant may not prepare any derivative work based on the Ferdor IP. Merchant may not translate, reverse engineer, decompile or disassemble the Ferdor IP.

15. Responsibility for Staff Member Actions

Staff Members of a Merchant having access to Merchant Account at Ferdor, will also have access to Merchant Account at Ferdor Marketplace. An agency relationship will exist between the staff members and the Merchant and any actions taken by either staff member or Merchant will bind the Merchant.

16. Indemnification

Merchant agrees to defend, indemnify and hold Ferdor, its affiliated and related entities, and any of their officers, directors, agents and staff members, harmless from and against any claims, actions, lawsuits, investigations, penalties, damages, losses or expenses (including but not limited to attorney's fees and costs) arising out of or relating to any of the following:

(a) Any breach or alleged breach by Merchant of this Agreement or the representations and warranties stated in this Agreement;

(b) Any claim for Taxes arising from use of The Services, including but not limited to the sale and subsequent redemption of a Voucher;

(c) Any claim by any local, state or federal governmental entity for unredeemed Vouchers or unredeemed cash values of Vouchers or any other amounts under any applicable abandoned or unclaimed property or escheat law, including but not limited to any claims for penalties and interest ("Abandoned Property Claims");

(d) Any claim arising out of a violation of law and/or regulation governing the use, sale, and/or distribution of alcohol;

(e) Any claim arising out of or relating to the sale, performance, or delivery of Merchant Services, including, but not limited to, any claims for changes to or determination of the value of a Voucher or Merchant Services, false advertising, product defects, personal injury, death, or property damages; or

(f) Merchant's failure to comply with any applicable Laws including, but not limited to the regulations of: telephone consumer protection, consumer personal data protection.

(g) Without limiting the foregoing, Merchant shall pay any monies owed to any party, as well as all attorney's fees, related to any action against, or determinations against, Ferdor related to any action to pursue Ferdor for Taxes or Abandoned Property Claims.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FERDOR, ITS AFFILIATES, AGENTS, DIRECTORS, STAFF MEMBERS, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICES. UNDER NO CIRCUMSTANCES WILL FERDOR BE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICES OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FERDOR ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF FERDOR MARKETPLACE; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM FERDOR MARKETPLACE; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH FERDOR MARKETPLACE BY ANY THIRD PARTY; (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH FERDOR MARKETPLACE; AND/OR (VII) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. IN NO EVENT SHALL FERDOR, ITS AFFILIATES, AGENTS, DIRECTORS, STAFF MEMBERS, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO FERDOR HEREUNDER OR $100.00, WHICHEVER IS GREATER.

THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF FERDOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM COUNTRY TO COUNTRY. THE EXCLUSIONS AND LIMITATIONS OF LIABILITY UNDER THIS AGREEMENT WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

The Services are controlled and operated from facilities in the United States. Company makes no representations that the Service is appropriate or available for use in other locations. Those who access or use The Services from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable local laws and regulations, including, but not limited to, export and import regulations.

18. General Provisions

18.1 Assignment and Delegation. Merchant may not assign or delegate its rights or obligations under this Agreement or any rights and licenses granted hereunder, whether by operation of law or otherwise, without Ferdor's prior written consent, but Ferdor may assign the foregoing without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.

18.2 Governing Law. The laws of United Arab Emirates govern all matters relating to this Agreement. Any disputes arising out of or related to this Agreement, Terms of Use and/or any Use by Merchant of Ferdor Marketplace or Service will be governed by the laws of England and Wales, without regard to its choice of law rules and without regard to conflicts of laws principles.

18.3 Severability. Any provision of this Agreement which is prohibited or unenforceable in any jurisdiction will, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invaliding the remaining provisions of this Agreement, and any such prohibition or unenforceability in any jurisdiction will not invalidate or render unenforceable such provision in any other jurisdiction.

18.4 Independent Contractors. The Parties are independent contractors. Nothing in this Agreement shall be construed to create a joint venture, partnership, franchise, or an agency relationship between the Parties. Neither Party has the authority, without the other Party's prior written approval, to bind or commit the other Party in any way.

18.5 Amendments, Supplements, etc. This Agreement may be amended, modified and supplemented by Ferdor at any time, in its sole discretion. These changes take effect immediately upon posting on Ferdor Marketplace and Merchant's continued use or access of The Services constitutes the Merchant's acceptance of the modified agreement. Please check these Terms of Use, available on Ferdor Marketplace, periodically for changes. Your continued use of The Services after the posting of any changes to the Terms of Use will signify your acceptance of those changes.

18.6 Merger. This Agreement, along with Ferdor Terms of Use, Privacy Statement, and any other legal notices published by Ferdor on Ferdor Marketplace, constitutes the entire agreement between the Parties relating to its subject matter and supersedes all prior or contemporaneous oral or written agreements concerning such subject matter. All modifications must be in a writing signed by Ferdor, except as otherwise provided.

BY REGISTERING FOR A MERCHANT ACCOUNT OR BY USING OR ACCESSING THE SERVICES, MERCHANT UNDERSTANDS, ACKNOWLEDGES AND AGREES THAT MERCHANT WILL ABIDE BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT REGISTER FOR A MERCHANT ACCOUNT AND IMMEDIATELY STOP (A) ACCESSING FERDOR MARKETPLACE AND (B) SUBMITTING MERCHANT OFFERINGS.

services that we host

Ferdor allows you to manage your personal services on one platform for more than 20 different types of services like body and hair care, fitness, family, tutoring and massage. You can schedule the time and choose from the available professionals, you can either book to your door or at their location.

  • All levels

    Yoga session

    Starting from 35$
  • Cycling At Home

    Trainer

    Starting from 45$
  • Cycling All levels

    Boxing Session

    Starting from 35$
  • All levels

    Running

    Starting from 25$
  • Cycling Full body

    Massage

    Starting from 60$
  • Neck & head

    Head Massage

    Starting from 40$
  • Recovery and Strength

    Physiotherapy

    Starting from 80$
  • Cycling Muscle Relief

    Muscle Massage

    Starting from 60$
  • All levels

    Piano Lessons

    Starting from 25$
  • Cycling All levels

    Guitar Lessons

    Starting from 25$
  • Cycling Salsa,Bachata & more

    Dancing class

    Starting from 25$
  • Drawing & painting

    Art Lessons

    Starting from 40$
  • Cycling Elementary School Subjects

    Homework Assistance

    Starting from 15$
  • High School Subjects

    learning tutor

    Starting from 20$
  • Cycling University Subjects

    Project Review

    Starting from 40$
  • Men & Women

    Hair Dresser

    Starting from 25$
  • Cycling Facial & hair Removal

    Body Care

    Starting from 40$
  • Cycling All in one

    Full pedicure

    Starting from 30$
  • Nails & skin

    Manicure

    Starting from 40$
  • Baby and child

    Babysitter

    Starting from 20$
  • Cycling Planner

    Birthday

    Starting from 75$
  • Cycling professional

    Bartender

    Starting from 30$
  • Catering

    Oyster service

    Starting from 60$

Invest in yourself

Take some time for you

What's Important

We want you to feel comfortable to have a service at your location and the hosts to be comfortable to go at your place. We developed the most performing algorithm for recommendation and full assistance on both sides. All our verified hosts are fully insured so as our customers during service up to 1 000 000 $

Verification process

All service hosts are background checked, identified by id, and have a ferdor system training.Their work history is always visible and rated by other customers.

Direct line and Discrete Assistance

A full 24h direct line and discrete assistant during your service. Our professional assistants and mediators can assist you by phone and chat.

Filter by preference

We allow you to select gender,price,language, with your discrete preference and view full profile activity of the host you are about to allow to your house or workplace.

Host Friendly

Hosts can freely manage their own customers with promotions, scheduling, contact without ever paying commission to Ferdor.

No Commissions on Bookings

Schedule booking from your customers are free on the platform, service hosts don't pay comission for the services they provide to their own customers. When you manage your own customers you can either manage payment direclty with them or use InApp payment with credit with 2.5% transaction fee. When you get a booking from Ferdor customers you don't pay comission on the service, all the revenu is yours. You can either use the money in the app or withdraw with a 4% commission

Variable Rates for hosts

Host can set they pricing. A minimum amount is set per services. Hosts can change their rate to an extend and ask special request to extend more for a premium service

Our next deployment areas & leaderboard

Previous to deployment you can register in your area as a customer or a service host to accelerate your city positioning in the automated system.

Meanwhile Service hosts can manage their personal customers on the platform for free and it will always be! You can even include payment in the app from your customers or manage payments directly with them !

Cycling

Canada

Level Reached: 1/ 50
Customer Subscription: 10/100000
Host Subscription: 21/10000
Boost in 219 Subscriptions

Subscribe in Canada

United-states

Level Reached: 1 / 50
Customer Subscription: 4/100000
Host Subscription:: 10/10000
Boost in 236 Subscriptions

Subscribe in United-States

France

Level Reached: 1 / 50
Customer Subscription: 2/100000
Host Subscription:: 3/10000
Boost in 235 Subscriptions

Subscribe in France
Cycling

Costa Rica

Level Reached: 1 / 50
Customer Subscription: 6/100000
Host Subscription:: 1/10000
Boost in 243 Subscriptions

Subscribe in Cost-Rica

United kingdom

Level Reached: 1 / 50
Customer Subscription: 2/100000
Host Subscription:: 3/10000
Boost in 245 Subscriptions

Subscribe in United Kingdom

China

Level Reached: 1 / 50
Customer Subscription: 1/100000
Host Subscription:: 1/10000
Boost in 248 Subscriptions

Subscribe in China

Indonesia

Level Reached: 1 / 50
Customer Subscription: 1/100000
Host Subscription:: 1/10000
Automated boost in 248 Subscriptions

Subscribe in Indonesia

Switzerland

Level Reached: 1 / 50
Customer Subscription: 1/100000
Host Subscription:: 1/10000
Automated boost in 248 Subscriptions

Subscribe in switzerland

How the pricing works

As A HOST: With Ferdor you get to choose the price for your services.It can be set between the minimum and maximum price that has been calculated for the services. If you would like to offer a premium price as a service that is more expensive than the maximum range you can make a request review after cumulating 20 services

AS USER: All services are detailed and have a minimum duration or a service detail.

Register your services

Preregister for your area and benefit from KEEPYOURCLIENTS program!
No commissions!

Register my Services